Return and Replacement of Goods

The return and replacement of goods is carried out in accordance with the “Rules for Returning and Replacing Items” approved by the Order No. 217 of 29 June 2001 of the Minister of Economy of the Republic of Lithuania as well as “Rules on Sale of Products and Provision of Services where the Contracts are Concluded by Means of Distance Communication” approved by the Order No. 258 of 17 August 2001 of the Minister of Economy of the Republic of Lithuania.

The Purchaser can execute the right of returning and replacing the goods within 14 (fourteen) calendar days from the day the goods are delivered to him/her, by informing the Seller in accordance with the procedure determined in Clause 4.2 of the Rules.

The item being returned shall be in its original, organized packaging, it shall not be used as well as not damaged and it shall have its presentation (the labels shall not be damaged, the protective films shall not be removed, the packaging shall not be torn apart, etc.). The item being returned shall have the same set as the Purchaser received it. When returning the item, the purchase documents shall also be submitted. 

The Purchaser can return the goods personally at the address Liejyklos St. 4, Šiauliai, on business days from 08:00 a.m. to 05:00 p.m., or it can be sent via courier services, by registered mail or self-service parcel terminals. In case the goods are returned in accordance with the right provided for in Clause 4.2., the Purchaser has to bear the costs of returning the goods. When the Purchaser is returning the item due to the fact that he/she has received the wrong item or/and the received item is defective, the Seller is obliged to accept such goods and replace them with analogous proper goods. In case the Seller does not have analogous goods, the Seller shall return to the Purchaser the amount of money paid for the goods. 

The Seller has the right to refuse to accept the goods returned by the Purchaser in case the Purchaser does not follow the procedure for returning the goods provided for in these rules.

If the goods did not meet the expectations of the Purchaser, although the goods are of a good quality, the Seller is obliged to return the amount of money paid for the goods, without including the costs of postage. The amount of money shall be returned within 14 (fourteen) calendar days.

The money shall be returned to the Purchaser by transferring the amount to the same account within 14 (fourteen) calendar days after the receipt of the returned goods.